Who is allowed to place orders on WeedHub?
Any person aged 19 or above that is a resident of Canada is welcome to order from WeedHub. There are no exceptions to this rule. Please see all the FAQs for additional information.
Is WeedHub a trustworthy business?
We understand how each client is different and wants or needs our products for individual reasons. We would like to provide access to safe, quality, medicinal products for each and every client. We strive to provide service that is smooth, easy and accessible so that you feel comfortable and at ease when shopping with Weed Hub. We want to satisfy each and every client and recognize that there are situations that aren’t ideal when buying these types of products – therefore our goal is to deliver top notch product and service easily and efficiently for each client and we do this by completing each order with the premium attention so that we can ensure your repeat business again and again.
I'm local – Am I allowed to pick up my order?
Unfortunately, we can not offer this due to the intricacies of our online system and the products we offer. We can only accept online payments which are instant and easy through e-transfers and we ship all our products through Canada Post.
Am I allowed to place a bulk order?
If you would like to order in bulk, please contact us through our Contact page.
What types of payment methods do you accept?
At this time, we are only accepting Interac e-Transfers, as it provides the best security for both Weed Hub and our customers.
What happens once my payment is sent to you?
Once your payment is sent, it may take up to 24 hours to complete and for us to receive it from your bank. Once the payment is received by us, we notify you by email and will send you a tracking number once the order has been shipped to you.
How are your products packaged and shipped out?
All our shipments will arrive in an unmarked plain bubble mailer and all the contents inside are vacuum sealed.
I have a problem with my product, what do I do?
Please send a message through our Contact Form as soon as you recognize the problem. All emails are answered in a timely matter and usually within 1 hour during business hours.
If I place an order but don’t send the payment, what happens to my order?
We will hold on to each order until we receive the confirmed payment. Once that happens, your order is filled and shipped to you. If an order is not paid within 24 hours, we will assume the order is no longer needed and it will be cancelled.
My order is missing something. Now what?
Please do NOT unwrap your items and visually inspect if you are missing anything before your package is opened. We will require a picture of your UNOPENED interior packaging and products, as well as your EXTERIOR package. If you break the seals on our packaging the product will be consider fully delivered regardless of the situation.
Canada Post & Shipping
How will my shipment be packaged?
We guarantee that every package we sent is done so in a discreet way. We vacuum seal all the interior contents of your package so there is no worry of any odour – and it keeps it fresh too. These vacuum-sealed items are then put into another interior wrapper and inserted into a bubble-padded envelope. The end product has no markings of any kind and looks like a nondescript plain package.
How long will it take for my package to arrive?
Generally, packages will take 2 – 3 business days to arrive in urban areas and between 5 – 8 business days in rural areas. For an additional cost, we do offer Priority shipping and this will ensure your package arrives in less time.
Once you have placed your order and it is fulfilled, you will receive a tracking number that will enable you to track your package on the Canada Post website. Please remember that shipping times aren’t always 100% guaranteed and other factors can play a role in when a package arrives. For that reason, once it has left our facility, we can’t be held responsible for any additional delays by Canada Post and can’t offer compensation for late shipments.
Do you ship outside of Canada?
Unfortunately we only ship within Canada.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.
My package is showing as “delivered” but I have not received it. What do I do?
This can happen for one of two reasons:
- The package was put into the wrong mailbox, OR
- Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.
If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.
The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.
Is your “free shipping” option shipped with Xpresspost?
Yes our free shipping is done with Xpresspost.
What if my package appears to be going to the wrong direction when I track it?
If it appears that your order is headed the wrong way when you track it online, it could very likely be due to a Canada Post error. On occasion, human errors can happen when the postal codes are entered into the system by a postal worker. it only take one letter or number to be off and this can cause mistakes in routing and unfortunate delays of an extra day or two.
My tracking number isn’t working on the Canada Post tracking system, what do I do?
It takes a short time from when you receive your tracking number to when it has been scanned by the post office. Please wait until at least the end of the day when you receive your tracking number to try and track your package. If you still can’t track your package the day AFTER you receive your tracking number, please contact us at [email protected] and we will happily look into this for you.
Do you ship to Nunavut or Northern Quebec?
Unfortunately thefts to these areas are very high. We will try to re-accommodate any lost or stolen packages to these areas however, please note that you will be shipping at your own risk to these areas and we will not be held responsible for items sent to these areas. This means typically you will not receive a refund or replacement if your package is lost or stolen from Canada Post in these areas.
Do you offer a “Signature Required” shipping option?
If you would like your package shipped with a “Signature Required” shipping option, then please let us know in the NOTES when placing your order. This is especially recommended in high theft areas so you can be assured to receive your package in hand.
When will my package be shipped?
All orders placed before 12pm noon will be mailed out same day (and potentially delivered same day). All orders placed after 12pm noon will be fulfilled the following day. For orders placed on weekends, we will confirm your order just prior to or directly on Monday morning. Once it is confirmed, you will receive your tracking number and order confirmation by the end of the following day.
Are taxes included in your prices?
As per CRA tax laws, we do claim taxes so you will see the final price, including all taxes (both PST and GST) at the time of checkout. Taxes are as follows:
- 5% GST and 7% PST on all orders to BC
- 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, PEI
- 13% HST to Ontario
- 8% GST + 5% GST to Manitoba
- 9.975% QST + 5% GST to Quebec
- 6% PST + 5% GST to Saskatchewan
- 5% GST to Alberta
What are the shipping fees?
Shipping fees vary by region. For an accurate estimate, use our ‘Calculate Shipping’ tool in your cart. For all orders over $149, Xpresspost shipping is FREE. We ship all our orders via Xpresspost, but if you would like to upgrade to Priority, you can do so during checkout. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.
Questions for Us?
No problem – after all, that’s what we’re here for! The WeedHub Customer Support team is always here to help. Reach out to us, and not only will we answer all of your questions – we’ll help you find the cannabis product that is right for you.